Support & Help
Contact our support team
Email us directly. We respond Monday-Friday, 09:00-18:00 GMT+2.
contact@onspace.ai1. Common Questions
Open MYLIFE AI, tap the More tab, then Subscription. Choose the plan (Plus, Family, or Pro) and confirm. Your first 7 days are free, and you can cancel anytime before the trial ends without being charged.
On iPhone or iPad, cancellations are handled by Apple: Settings → your Apple ID → Subscriptions → MYLIFE AI → Cancel Subscription. On Android, go to Google Play → account menu → Payments & subscriptions → Subscriptions. Your plan stays active until the end of the current billing period.
Inside MYLIFE AI, tap More → Subscription → Manage → Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used to subscribe originally.
On the login screen, tap Forgot password?, enter your registered email and follow the reset link we send you. If the email does not arrive within a few minutes, check your spam folder or write to contact@onspace.ai.
Open the Documents tab → tap the + button → choose Camera, Photo Library, or PDF file. Add a title, pick a category, optionally set an expiry date, and save. Your document is encrypted in transit and stored in your private vault.
Open MYLIFE AI → Settings → Privacy & Security → Delete account. This permanently removes your profile and all associated data (documents, reminders, financial entries, AI conversations, family members) and cannot be undone. If you no longer have the app installed, email us from your registered email address with the subject Delete my MYLIFE AI account.
No. MYLIFE AI is read-only by design. It never sends payments, cancels services, or performs any external action for you. The AI assistant only surfaces suggestions using your own data — you always execute actions yourself.
No. MYLIFE AI contains no advertising SDKs and no cross-app or cross-site tracking. It does not collect your advertising ID on Android or present the App Tracking Transparency prompt on iOS. See our Privacy Policy for full details.
2. Subscription Plans
| Plan | Billing | Price (USD) | Trial |
|---|---|---|---|
| MYLIFE Plus | Monthly | $4.99 | 7 days free |
| MYLIFE Plus | Yearly | $47.99 (~20% off) | 7 days free |
| MYLIFE Family (up to 6) | Monthly | $9.99 | 7 days free |
| MYLIFE Family (up to 6) | Yearly | $95.99 (~20% off) | 7 days free |
| MYLIFE Pro | Monthly | $19.99 | 7 days free |
| MYLIFE Pro | Yearly | $191.99 (~20% off) | 7 days free |
Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. You can switch between Monthly and Yearly at any time from Subscription → Manage.
3. Refunds
Because MYLIFE AI subscriptions are processed by Apple (iOS), Google (Android), or PayPal / Paymob (web), refunds are handled by the payment provider:
- Apple (iOS): reportaproblem.apple.com
- Google Play (Android): support.google.com/googleplay/answer/2479637
- PayPal (Web): PayPal Resolution Center from your PayPal account
- Paymob (Web MENA): Email contact@onspace.ai and we will coordinate directly with Paymob
See our Privacy Policy and the in-app Refund Policy under Settings → Legal for complete terms.
4. Report a Bug or Request a Feature
We read every message. When reporting an issue please include:
- Device (e.g., iPhone 14 Pro, iPad Pro 12.9", Samsung Galaxy S24)
- Operating system version (e.g., iOS 17.4, Android 14)
- MYLIFE AI app version (visible in Settings → About)
- Short description of what you were doing when the issue happened
- A screenshot if possible
Email contact@onspace.ai with subject Bug Report or Feature Request.
5. Privacy & Data Requests
For account deletion, data export, or any privacy-related concern, email contact@onspace.ai. Requests are processed within 30 days. Full details are in our Privacy Policy.
6. Legal & Terms
- Privacy Policy
- Terms of Service — available in-app under Settings → Legal → Terms
- Billing Terms — available in-app under Settings → Legal → Billing
- Refund Policy — available in-app under Settings → Legal → Refund
- Acceptable Use Policy — available in-app under Settings → Legal → AUP
الدعم والمساعدة — النسخة العربية
هل تحتاج إلى مساعدة في مايلايف AI؟ فريق الدعم متاح لمساعدتك في الحساب، الاشتراكات، الوثائق، التذكيرات، وأي استفسار متعلق بالخصوصية.
التواصل مع الدعم
راسلنا عبر البريد الإلكتروني: contact@onspace.ai — نرد خلال يوم عمل واحد.
كيفية بدء التجربة المجانية
افتح مايلايف AI ← المزيد ← الاشتراك ← اختر الخطة (بلس، فاميلي، أو برو). أول 7 أيام مجانية ويمكنك الإلغاء في أي وقت قبل انتهاء الفترة التجريبية دون أي رسوم.
إلغاء الاشتراك
على iPhone/iPad: الإعدادات ← Apple ID ← الاشتراكات ← MYLIFE AI ← إلغاء. على Android: Google Play ← قائمة الحساب ← المدفوعات والاشتراكات ← الاشتراكات.
استرداد المشتريات
افتح التطبيق ← المزيد ← الاشتراك ← إدارة ← استرداد المشتريات. تأكد من تسجيل الدخول بنفس Apple ID أو حساب Google الذي استخدمته في الاشتراك.
حذف الحساب
افتح مايلايف AI ← الإعدادات ← الخصوصية والأمان ← حذف الحساب. أو راسلنا من بريدك المسجل على contact@onspace.ai بعنوان «احذف حسابي في مايلايف AI». تُعالج الطلبات خلال 30 يوماً.
الأسعار
بلس: 4.99 دولار شهرياً · فاميلي: 9.99 دولار شهرياً · برو: 19.99 دولار شهرياً. الاشتراك السنوي يوفر حوالي 20٪. جميع الخطط تشمل تجربة مجانية 7 أيام.
لا إعلانات ولا تتبع
لا يحتوي التطبيق على أي إعلانات أو أدوات تتبع. تُستخدم بياناتك حصرياً لتقديم ميزات التطبيق التي طلبتها.